Policies
Our promises.
How we work with our clients — clearly and in writing.
Last updated · January 2026
Appointments
All visits are by private appointment. Bookings can be cancelled or rescheduled free of charge with 24 hours' notice.
Pricing & quotes
All gold jewellery is priced daily against the AED gold rate published at the top of every page. Diamond and gemstone quotes are itemised (stone, setting, making charge) and valid for 7 days.
Payment
We accept bank transfer, all major credit cards and cash in AED. Payment plans are available on selected pieces above AED 20,000.
Warranty
Every Altin piece carries a lifetime workmanship warranty. Manufacturing defects are repaired free of charge; accidental damage is repaired at cost.
After-sales service
Free cleaning, polishing, rhodium-plating and re-sizing for life on all pieces bought at Altin.
Terms
Full terms and conditions of purchase are provided with every quote and invoice. By purchasing from Altin you agree to these terms.